Shift Lead
Department: Retail
Reports to: Cafe Manager
Job Summary: Are you able to expertly prepare high quality beverages, deliver excellent product knowledge, and develop superior barista skills in your team? We are looking for an individual that loves role modeling exceptional hospitality skills through extraordinary customer service.
Position & Perks

Shift Leader:

  • Full-time position starting at $14.5 an hour + tips.
  • Ten days paid vacation a year to start! + paid sick leave.
  • Great 401(k) plan available to all employees.
  • Free Major Medical coverage with Providence health plan!
  • Company sponsored Providence PPO health plan.
  • Portland Roasting provided in house coffee and espresso training.

And much more…

Primary Responsibilities & Requirements
  • Open and close the café and act in the role of café supervisor in the absence of café manager
  • Prepare and serve beverages that adhere to Portland Roasting’s freshness, quality and presentation standards.
  • Ensure customers are warmly received and welcomed; engage customers in a sincere, friendly and professional manner, including greeting customers with a smile, thanking them for their patronage, talking about their drink preference, making suggestions when appropriate – all in an expedient manner.
  • Maintain coffee knowledge on all Portland Roasting offerings and confidently and accurately communicating that knowledge to customers.
  • Continuously demonstrate an ongoing pursuit of education, training, and industry trends.
  • Complete and attend all mandatory and ongoing training sessions required by Portland Roasting to constantly advance education on coffee, tea, merchandise, and espresso bar skills.
  • Assist manager with ordering, inventory management, and ensuring all standards are met.

Minimum Requirements:

  • Minimum one-year supervisory experience and/or related experience and training.
  • Cash handling experience and attention to detail.
  • Ability to function in the role of peer leader and resource.
  • Open to feedback and committed to continuous improvement.
  • Successfully interact and maintain effective relationships with co-workers and customers.

 

Selected applicants will receive full Job Description.